YEALINK SIP-T19P E2 (02) PDF MANUAL


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PDF Content Summary: Copyright Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format. When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication. Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS. YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide. Declaration of Conformity Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. You can find the CE and FCC information from the label on the back of the IP phone. Statements of compliance can be obtained by contacting support@yealink.com. CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU. Part 15 FCC Rules Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003 Rules. Class B Digital Device or Peripheral Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com. GNU GPL INFORMATION Yealink SIP-T19(P) E2 IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293. About This Guide About This Guide Thank you for choosing the SIP-T19 E2/SIP-T19P E2 (hereinafter referred to as SIP-T19(P) E2) IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Multicast Paging and Conference over an IP network. The difference between the SIP-T19 E2 and SIP-T19P E2 IP phones is that only SIP-T19P E2 supports PoE. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T19(P) E2 IP phone.

Note Network Directory and Network Call Log features are hidden for IP phones in neutral firmware, which are designed for the BroadWorks environment. Please contact your system administrator for more information.

In This Guide Topics provided in this guide include: ● Chapter 1 Overview ● Chapter 2 Getting Started ● Chapter 3 Customizing Your Phone ● Chapter 4 Basic Call Features ● Chapter 5 Advanced Phone Features Summary of Changes This section describes the changes to this guide for each release and guide version. Changes for Release 81, Guide Version 81.70 Major updates have occurred to the following sections: ● Entering Data and Editing Fields on page 18 ● Remote Phone Book on page 43 ● Auto Answer on page 70 ● Do Not Disturb (DND) on page 76 ● Call Forward on page 78 v User Guide for the SIP-T19(P) E2 IP Phone vi ● Call Park/Retrieve on page 88 ● Multicast Paging on page 103 Changes for Release 81, Guide Version 81.20 None Changes for Release 81, Guide Version 81.15 The contents in the following section are removed to Frequently Asked Questions on Yealink IP Phones: ● Troubleshooting Major updates have occurred to the following sections: ● Intercom on page 101 ● Multicast Paging on page 103 Changes for Release 81, Guide Version 81.10 The following sections are new: ● Key Tone on page 31 ● Call Park on page 88 Major updates have occurred to the following sections: ● Basic Network Settings on page 16 ● Language on page 22 ● Phone Lock on page 25 ● Volume on page 28 ● Programable Keys on page 51 ● Dial Plan on page 57 ● Call Mute on page 73 ● Do Not Disturb (DND) on page 76 ● Call Transfer on page 81 ● Intercom on page 101 ● Multicast Paging on page 103

Changes for Release 80, Guide Version 80.95 The following section is new: ● Entering Data and Editing Fields on page 18 Major updates have occurred to the following sections: ● Icon Instructions on page 3 ● Optional Accessories on page 10 ● Phone Installation on page 11 ● Appendix on page 129 About This Guide vii

User Guide for the SIP-T19(P) E2 IP Phone viii Table of Contents About This Guide ........................................................................... v In This Guide .............................................................................................................................................................. v Summary of Changes ............................................................................................................................................. v Changes for Release 81, Guide Version 81.70 .......................................................................................... v Changes for Release 81, Guide Version 81.20 ......................................................................................... vi Changes for Release 81, Guide Version 81.15 ......................................................................................... vi Changes for Release 81, Guide Version 81.10 ......................................................................................... vi Changes for Release 80, Guide Version 80.95 ........................................................................................ vii Table of Contents ........................................................................ viii Overview ......................................................................................... 1 Hardware Component Instructions .................................................................................................................. 1 Icon Instructions ....................................................................................................................................................... 3 Feature Status Icons............................................................................................................................................ 3 Other Icons ............................................................................................................................................................. 4 LED Instructions ........................................................................................................................................................ 4 User Interfaces .......................................................................................................................................................... 5 Phone User Interface .......................................................................................................................................... 5 Web User Interface.............................................................................................................................................. 6 Documentations ....................................................................................................................................................... 8 Getting Started ............................................................................... 9 Packaging Contents ................................................................................................................................................ 9 Optional Accessories ....................................................................................................................................... 10 Phone Installation ................................................................................................................................................. 11 Phone Initialization ............................................................................................................................................... 14 Phone Status ........................................................................................................................................................... 14 Basic Network Settings ....................................................................................................................................... 16 Registration ............................................................................................................................................................. 17 Idle Screen ............................................................................................................................................................... 18 Entering Data and Editing Fields..................................................................................................................... 18 Customizing Your Phone ............................................................. 21 General Settings .................................................................................................................................................... 21 Contrast ................................................................................................................................................................ 21 Table of Contents Language.............................................................................................................................................................. 22 Time & Date ........................................................................................................................................................ 22 Administrator Password ................................................................................................................................. 24 Key As Send ........................................................................................................................................................ 25 Phone Lock .......................................................................................................................................................... 25 Audio Settings ........................................................................................................................................................ 28 Volume .................................................................................................................................................................. 28 Ring Tones ........................................................................................................................................................... 29 Key Tone ............................................................................................................................................................... 31 Contact Management ......................................................................................................................................... 31 Directory ............................................................................................................................................................... 32 Local Directory ................................................................................................................................................... 33 Blacklist ................................................................................................................................................................. 42 Remote Phone Book ........................................................................................................................................ 43 Call History Management .................................................................................................................................. 45 Viewing History Records ................................................................................................................................ 45 Placing a Call from History Records .......................................................................................................... 46 Adding a Contact to the Local Directory/Blacklist ............................................................................... 46 Deleting History Records ............................................................................................................................... 46 Disabling History Record ............................................................................................................................... 47 Search Source List in Dialing ............................................................................................................................ 47 System Customizations....................................................................................................................................... 49 Logo Customization ......................................................................................................................................... 49 Headset Use ........................................................................................................................................................ 49 Programable Keys ............................................................................................................................................. 51 Account Registration ....................................................................................................................................... 57 Dial Plan ................................................................................................................................................................ 57 Emergency Number ......................................................................................................................................... 62 Live Dialpad ......................................................................................................................................................... 63 Hotline ................................................................................................................................................................... 64 Basic Call Features ........................................................................ 65 Placing Calls ............................................................................................................................................................ 65 Answering Calls ...................................................................................................................................................... 67 Ending Calls ............................................................................................................................................................. 68 Redialing Numbers ............................................................................................................................................... 68 Recent Call In Dialing .......................................................................................................................................... 69 Auto Answer ............................................................................................................................................................ 70 Auto Redial .............................................................................................................................................................. 71 Call Completion ..................................................................................................................................................... 72 ReCall ......................................................................................................................................................................... 73 Call Mute .................................................................................................................................................................. 73 Muting a Call ...................................................................................................................................................... 74 Muting While Dialing ...................................................................................................................................... 74 ix User Guide for the SIP-T19(P) E2 IP Phone x Call Hold/Resume ................................................................................................................................................. 75 Do Not Disturb (DND) ......................................................................................................................................... 76 Call Forward ............................................................................................................................................................ 78 Static Forwarding .............................................................................................................................................. 78 Dynamic Forwarding ....................................................................................................................................... 81 Call Transfer............................................................................................................................................................. 81 Blind Transfer ...................................................................................................................................................... 82 Semi-attended Transfer.................................................................................................................................. 84 Attended Transfer ............................................................................................................................................. 84 Call Waiting ............................................................................................................................................................. 85 Conference .............................................................................................................................................................. 86 Local Conference .............................................................................................................................................. 86 Network Conference........................................................................................................................................ 87 Call Park/Retrieve .................................................................................................................................................. 88 FAC Mode ............................................................................................................................................................ 89 Transfer Mode .................................................................................................................................................... 91 Call Pickup ............................................................................................................................................................... 92 Directed Call Pickup ......................................................................................................................................... 93 Group Call Pickup ............................................................................................................................................. 94 Anonymous Call .................................................................................................................................................... 96 Anonymous Call Rejection ................................................................................................................................ 97 Advanced Phone Features ........................................................... 99 Hot Desking ............................................................................................................................................................ 99 Intercom ................................................................................................................................................................. 101 Configuring the Intercom Feature on the IP Phone.......................................................................... 101 Using Intercom ................................................................................................................................................ 103 Multicast Paging .................................................................................................................................................. 103 Sending RTP Stream ...................................................................................................................................... 104 Receiving RTP Stream ................................................................................................................................... 106 Using Multicast Paging ................................................................................................................................. 108 Music on Hold (MoH) ........................................................................................................................................ 109 Shared Call Appearance (SCA) ....................................................................................................................... 110 Configuring SCA Feature on the IP Phone ........................................................................................... 111 Using SCA Feature on the IP Phone ........................................................................................................ 114 Bridged Line Appearance (BLA) ..................................................................................................................... 115 Configuring BLA Feature on the IP Phone ............................................................................................ 116 Using BLA Feature on the IP Phone......................................................................................................... 119 Messages ................................................................................................................................................................ 120 Short Message Service (SMS)..................................................................................................................... 120 Voice Mail .......................................................................................................................................................... 122 Message Waiting Indicator (MWI) ........................................................................................................... 124 Regulatory Notices .................................................................... 127 Table of Contents Service Agreements ........................................................................................................................................... 127 Limitations of Liability ....................................................................................................................................... 127 Safety Instructions .............................................................................................................................................. 127 Appendix..................................................................................... 129 Appendix A - Time Zones ................................................................................................................................ 129 Appendix B – Menu Structure ........................................................................................................................ 131 Index ........................................................................................... 133 xi Overview This chapter provides the overview of the SIP-T19(P) E2 IP phone. Topics include: ● Hardware Component Instructions ● Icon Instructions ● LED Instructions ● User Interfaces ● Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T19(P) E2 IP phone are the LCD screen and the keypad. Overview 1 User Guide for the SIP-T19(P) E2 IP Phone 2 Hardware component instructions of the SIP-T19(P) E2 IP phone are: Item Description 1 LCD Screen Shows information about calls, messages, soft keys, time, date and other relevant data: • Default account • Call information—caller ID, call duration • Icons (for example, ) • Missed call text or second incoming caller information • Prompt text (for example, "Saving config file!") • Time and date 2 Power Indicator LED Indicates call status, message status and phone’s system status: • Receives an incoming call—Fast-flashing • Receives a voice mail or text message—Slow-flashing 3 Soft Keys Label automatically to identify their context-sensitive features. 4 Scroll through the displayed information. Confirms actions or answers incoming calls. 5 (Message Key) Accesses voice mails. 6 (Headset Key) Toggles the headset mode. 7 (Mute Key) Mutes or un-mutes an active call. 8 (Transfer Key) Transfers a call to another party. 9 Speakerphone Key Toggles the hands-free (speakerphone) mode. 10 RD Key Redials a previously dialed number. 11 Volume Key Adjusts the volume of the handset, headset, speaker or ringer. 12 Keypad Provides the digits, letters and special characters in context-sensitive applications. 13 Speaker Provides hands-free (speakerphone) audio output. 14 Hookswitch Tab Secures the handset in the handset cradle when the IP phone is mounted vertically. For more information on how to adjust the hookswitch tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. 15 Hookswitch • Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line. • Laying the handset down on the handset cradle, the phone disconnects from the line. Icon Instructions Feature Status Icons Icons appearing on the status bar are described in the following table: Icons Description Network is unavailable The private line registers successfully Register failed Registering The shared/bridged line registers successfully Hands-free (speakerphone) mode Handset mode Headset mode Voice Mail Text Message Auto Answer Do Not Disturb (DND) Ringer volume is 0 Phone Lock Keep Mute Missed Calls Overview 3 User Guide for the SIP-T19(P) E2 IP Phone 4 Icons Description Call Forward The ACD state is available and x The ACD state is unavailable The ACD state is Wrap up Log out of the ACD system Other Icons Icon indicator (associated with call history) Icons Description Missed Calls Placed Calls Received Calls Forwarded Calls Icon indicator (associated with contact) Icons Description The contact icon LED Instructions Power Indicator LED LED Status Description Solid yellow The phone is initializing. Fast-flashing yellow (300ms) The phone is ringing. Overview LED Status Description Slow-flashing yellow (1s) The phone receives a voice mail or text message. Off 5 The phone is powered off. The phone is idle. The phone is busy. The call is placed on hold or is held. The call is muted. Note User Interfaces Two ways to customize configurations of your SIP-T19(P) E2 IP phone: ● The user interface on the IP phone. ● The user interface in a web browser on your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many cases, either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings. Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 21. Note The above introduces the default LED status. The status of the power indicator LED is configurable via web user interface. For more information, contact your system administrator. For a better understanding of the menu structure, please refer to Appendix B – Menu Structure on page 131. User Guide for the SIP-T19(P) E2 IP Phone Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the key on the phone when the phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4; http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address bar of a web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive). Note The access to the Advanced settings of the Account or Network via web user interface may be blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”. The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: Options Phone User Interface Web User Interface Status √ √ 6 --IPv4 --MAC Address --Firmware --Network --Phone --Accounts Basic Phone Settings --Contrast √ --Language √ --Time & Date √ --Administrator Password √ --Key As Send √ --Phone Lock √ --Ring Tones √ --Key Tone √ √ --Contact Management --Directory x --Local Directory √ --Blacklist √ --Remote Phone Book x --Call History Management √ --Search Source List in Dialing x --Logo Customization x Overview Options Phone User Interface Web User Interface --Headset Use √ --Programable Keys x --Account Registration √ --Dial Plan x --Emergency Number x --Live Dialpad x --Hotline √ Basic Call Features --Recent Call In Dialing x --Auto Answer √ --Auto Redial √ --Call Completion √ --ReCall x --Do Not Disturb (DND) √ --Call Forward √ √ --Call Transfer √ --Call Waiting √ --Conference x --Call Park --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ Advanced Phone Features --Hot Desking √ --Intercom √ --Multicast Paging x --Shared Call Appearance (SCA) x √ --Bridged Line Appearance (BLA) x --Music on Hold x --Messages √ SIP Account --User Options --Activation √ --Label √ --Display Name --Register Name 7 √ √ √ --User Name √ --Password √ --Server Option --SIP Server 1/2 √ User Guide for the SIP-T19(P) E2 IP Phone 8 Options Phone User Interface Web User Interface --Register Port x --Outbound Status √ --Outbound Proxy1/2 √ --Fallback Interval √ --NAT Status √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the SIP-T19(P) E2 IP phone. Name Contents Where found Language Quick Start Guide Basic call features and In the package phone customizations On the website English English/Chinese Phone/Web user interface settings User Guide Basic call features and On the website English/Chinese advanced phone features Note You can also download the latest documentations online: http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=78. Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T19(P) E2 IP phone. Topics include: ● Packaging Contents ● Phone Installation ● Phone Initialization ● Phone Status ● Basic Network Settings ● Registration ● Idle Screen ● Entering Data and Editing Fields If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your SIP-T19(P) E2 IP phone package: ● SIP-T19(P) E2 IP Phone Getting Started 9 User Guide for the SIP-T19(P) E2 IP Phone 10 ● Phone Stand ● Handset & Handset Cord ● Ethernet Cable ● Quick Start Guide Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your SIP-T19(P) E2 IP phone. You need to purchase them separately if required. ● Power Adapter (5.5mm DC plug) ● Headset YHS32/YHS33 Note We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 14. This section introduces how to install the phone: 1) Attach the stand 2) Connect the handset and optional headset 3) Connect the network and power Getting Started 11 User Guide for the SIP-T19(P) E2 IP Phone 12 1) Attach the stand

Note 2) Connect the handset and optional headset The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically. 3) Connect the network and power You have two options for power and network connections. Your system administrator will advise you which one to use. ● AC power ● Power over Ethernet (PoE) Note PoE is not applicable to the SIP-T19 E2 IP phone.

AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2. Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Note Power over Ethernet With the included or a regular Ethernet cable, the SIP-T19P E2 IP phone can be powered from a PoE-compliant switch or hub. Getting Started The IP phone should be used with Yealink original power adapter (5V/600mA) only. The use of the third-party power adapter may cause the damage to the phone. 13

User Guide for the SIP-T19(P) E2 IP Phone 14 To connect the PoE for the SIP-T19P E2 IP phone: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.

Phone Initialization After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Welcome Initializing...please wait” during this process. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.

Note If your network does not use DHCP, proceed to Basic Network Settings on page 16.

Phone Status You can view phone status via phone user interface or web user interface. Available information of phone status includes: ● Network status (IPv4 status or IPv6 status, IP mode and MAC address). - IPv4 uses a 32-bit address. The phone can also share the network with another network device such as a PC (personal computer). This is an optional connection. We recommend that you use the Ethernet cable provided by Yealink. The PC port may be disabled, contact your system administrator for more information. Important! Do not remove power from the phone while it is updating firmware and configurations. - IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address. ● Phone status (product name, hardware version, firmware version, product ID, MAC address and device certificate status). ● Account status (register status of SIP accounts). To view the phone status via phone user interface: 1. Press , or press Menu->Status. 2. Press or to scroll through the list and view the specific information. To view the phone status via web user interface: 1. Open a web browser of your computer. 2. Enter the IP address in the browser’s address bar, and then press the Enter key. (e.g., “http://192.168.0.10” for IPv4 or “http://[2005:1:1:1:215:65ff:fe64:6e0a]” for IPv6). 3. Enter the user name (admin) and password (admin) in the login page. 4. Click Login to login. Getting Started 15 User Guide for the SIP-T19(P) E2 IP Phone 16 The phone status is displayed on the first page of the web user interface.

Note If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact your system administrator for more information.

Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP mode via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 & IPv6. To configure a static IPv4 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2. Press to select the IPv4 and then press the Enter soft key. 3. Press to select Static IPv4 Client and then press the Enter soft key. 4. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS field respectively. 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv6 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv6 or IPv4 & IPv6. To configure a static IPv6 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port. 2. Press to select IPv6 and then press the Enter soft key. 3. Press to select Static IPv6 Client and then press the Enter soft key. 4. Enter the desired value in the IP Address, IPv6 IP Prefix, Default Gateway, Pri.DNS and Sec.DNS field respectively. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Note The wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator. Registration Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready for use. The SIP-T19(P) E2 IP phone supports only one account. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Registration on page 57. Getting Started 17 User Guide for the SIP-T19(P) E2 IP Phone Idle Screen If the phone has successfully started up, the idle LCD screen will be displayed as below. The idle screen displays the label of default account, time and date, and four soft keys. Note You can configure the phone not to display the label of default account, contact your system administrator for more information. Entering Data and Editing Fields You can enter data and edit fields using the phone keypad. Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc, ABC or 123 input mode. You can change the following input modes to enter data and edit fields on your phone. When your phone keypad matches the input mode, you can press the keypad repeatedly to view the character (or number) options and stop to select. When the character (or number) you want to enter displays in the field, wait for one second, and enter the next character (or number). The following table lists the input modes and character (or number) options for the keypad: Input Mode Keypad 2aB abc 18 Abc (initials in capitals) ABC 123 1 1 2abcABC abc2äæåàá âãç abc2äæåàá âãç ABC2ÄÆÅ ÀÁ ÃÇ 2 3defDEF def3èéêëð def3èéêëð DEF3ÈÉÊËÐ 3 4ghiGHI ghi4ìíîï ghi4ìíîï GHI4ÌÍÎÏ 4 5jklJKL jkl5£ jkl5£ JKL5£ 5 6mnoMNO mno6öøòó mno6öøòó MNO6ÖØ 6 Input Mode Keypad 2aB abc ABC 123 ôõñ ôõñ ÒÓÔÕÑ 7pqrsPQRS pqrs7ßЅ pqrs7ßЅ PQRS7Ѕ 7 8tuvTUV tuv8ùúûü tuv8ùúûü TUV8ÙÚÛ Ü 8 9wxyzWXY Z wxyz9ýÞ wxyz9ýÞ WXYZ9ÝÞ 9 0 space space space 0 .,'?!-()@/: _;+&%=<> £$¥¤[]{}~ ^¡¿§#"| .,'?!-()@/: ;+&%=<> £$¥¤[]{}~ ^¡¿§#"| *.,'?!-()@/: ;+&%=<> £$¥¤[]{}~ ^¡¿§#"| .,'?!-()@/: _;+&%=<> £$¥¤[]{}~ ^¡¿§#"| .:/@[] # # # # # To enter or edit data: Do one of the following: If you want to Then you can Enter only digits (1), uppercase (A) characters, lowercase (a) characters, or alphanumeric (2aB) characters. Press a keypad key one or more times (depending on what input mode you’re in) to enter the characters that is displayed on the keypad key. You can press the abc soft key one or more times to switch among uppercase (ABC soft key), numeric (123 soft key), alphanumeric (2aB soft key), uppercase and lowercase (Abc soft key) and lowercase (abc soft key) input modes. For example, if the input mode is ABC: - To enter “A”, press once. - To enter “B”, press twice quickly. - To enter “C”, press three times quickly. - To enter “2ÄÆÅÀÁ ÃÇ”, press more than three times quickly. Note: When you are in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key) or Abc (initials in capitals) Getting Started 19 User Guide for the SIP-T19(P) E2 IP Phone 20 If you want to Then you can lowercase (abc soft key) input mode, is not available.

Enter special characters. Press the keypad key or , or pressing about 2 seconds on the press . For Key: - If it is in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key) or lowercase (abc soft key) input mode, it will provide the space character. - If it is in the numeric (123 soft key) or alphanumeric (2aB soft key) input mode, it will only provide the digit 0. - If it is in the numeric (123 soft key) or alphanumeric (2aB soft key) input mode, it will provide the special character + by long dialing/pre-dialing screen. For key: - It only provides the pound character #. For key: - If it is in the uppercase (ABC soft key), lowercase (abc soft key), uppercase and lowercase (Abc soft key) or alphanumeric (2aB soft key) input mode, it will provide the following special characters: .,?!-()@/:_;+&%=<>£$¥¤[]{}~^¡¿§#"|. - If it is in the numeric (123 soft key) input mode, it will provide the following special characters: .:/@[]. Delete text you entered. right of the text you want to delete, and then press the Delete soft key to delete one character at a

Press or to position the cursor to the time. Customizing Your Phone You can customize your SIP-T19(P) E2 IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers. This chapter provides basic operating instructions for customizing your phone. Topics include: ● General Settings ● Audio Settings ● Contact Management ● Call History Management ● Search Source List in Dialing ● System Customizations If you require additional information or assistance with your new phone, contact your system administrator. General Settings Contrast You can configure the LCD screen contrast of SIP-T19(P) E2 to a comfortable level. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10. To configure the contrast via phone user interface: 1. Press Menu->Settings->Basic Settings->Display->Contrast. 2. Press or , or the Switch soft key to increase or decrease the intensity of contrast. The default contrast level is “6”. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Contrast is configurable via web user interface at the path Settings->Preference. Customizing Your Phone 21 User Guide for the SIP-T19(P) E2 IP Phone 22 Language The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively. To change the language for the phone user interface: 1. Press Menu->Settings->Basic Settings->Language. 2. Press or to select the desired language. 3. Press the Save soft key to accept the change. Text displayed on the phone user interface will change to the selected language. To change the language for the web user interface: 1. Select the desired language from the pull-down list at the top-right corner of web user interface. Text displayed on the web user interface will change to the selected language. Time & Date The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, contact your system administrator for more information. To configure the SNTP settings via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings. 2. Press or , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is “+8”. 3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively. 4. Press or , or the Switch soft key to select the desired value from the Daylight Saving field. 5. Press or , or the Switch soft key to select the desired time zone name from the Location field. This field appears only if Daylight Saving field is selected to Automatic. The default time zone name is “China(Beijing)”. 6. Press the Save soft key to accept the change or the Back soft key to cancel. Note Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone. To configure the time and date manually via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings. 2. Enter the specific date in the Date(YMD) field. 3. Enter the specific time in the Time(HMS) field. 4. Press the Save soft key to accept the change. The date and time displayed on the LCD screen will change accordingly. To configure the time and date format via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. Customizing Your Phone 23 User Guide for the SIP-T19(P) E2 IP Phone 24 2. Press or , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Time Format field. 3. Press or , or the Switch soft key to select the desired date format from the Date Format field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW” represents the abbreviation of the weekday, “DD” represents the two-digit day, and “MMM” represents the first three letters of the month. The date formats available: Date Format Example (2016-09-02) WWW MMM DD Fri, Sep 02 DD-MMM-YY 02-Sep-16 YYYY-MM-DD 2016-09-02 DD/MM/YYYY 02/09/2016 MM/DD/YY 09/02/16 DD MMM YYYY 02 Sep, 2016 WWW DD MMM Fri, 02 Sep Time and date are configurable via web user interface at the path Settings->Time & Date.

Note You can also customize the date format. Contact your system administrator for more information.

Administrator Password The Advanced Settings option is only accessible to the administrator. The default administrator password is “admin”. For security reasons, you should change the default administrator password as soon as possible. To change the administrator password via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Change Password. 2. Enter the current password in the Old PWD field. 3. Enter the new password in the New PWD field. 4. Re-enter the new password in the Confirm PWD field. 5. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password. Key As Send You can set the “#” key or “” key to perform as a send key while dialing. To configure key as send via phone user interface: 1. Press Menu->Features->Key As Send. 2. Press or , or the Switch soft key to select # or from the Key As Send field, or select Disabled to disable this feature. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key as send is configurable via web user interface at the path Features->General Information. Phone Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Phone lock consists of the following: Menu Key: The Menu soft key is locked. You cannot access the menu of the phone until unlocked. Function Keys: The function keys are locked. You cannot use the Message, RD, Mute, Transfer, , navigation keys and soft keys until unlocked. All Keys: All keys are locked except the Volume key, digit keys, # key, * key, Customizing Your Phone 25 User Guide for the SIP-T19(P) E2 IP Phone 26 Headset key and Speakerphone key. You are only allowed to dial emergency numbers, reject incoming calls by pressing the Reject soft key, answer incoming calls by lifting the handset, pressing the Speakerphone key, the HEADSET key, the key, or the Answer soft key, and end the call by hanging up the handset, pressing the Speakerphone key or the EndCall soft key.

Note The emergency number setting, if desired, must be set before lock activation. For more information, refer to Emergency Number on page 62. To activate the phone lock via phone user interface:

  1. Press Menu->Settings->Basic Settings->Phone Lock. 2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft key. 3. Press or , or the Switch soft key to select Enabled from the Lock Enable field. 4. Press or , or the Switch soft key to select the desired type from the Lock Type field. 5. (Optional.) Enter the desired interval of automatic phone lock in the Lock Time Out field. The default timeout is 0. It means the phone will not be automatically locked. You need to long press to lock it immediately when the phone is idle. If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is inactive in idle screen for the designated time (in seconds). 6. Press the Save soft key to accept the change. When the phone is locked, the LCD screen prompts “Phone locked.” and displays the icon . To change the phone unlock PIN via phone user interface: 1. Press Menu->Settings->Basic Settings->Change PIN. 2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Note To unlock the phone via phone user interface: 1. Press any locked key, enter the “Phone Lock” screen. 2. Enter the desired PIN in the Unlock PIN field. 3. Press the OK soft key to unlock the phone. The icon disappears from the LCD screen. You can long press or wait for a period of time (if configured) to lock the phone again. Note The unlock PIN length must be within 15 digits. You can also unlock the phone by administrator password. When you enter the administrator password to unlock the phone, the phone will turn to the Change PIN screen. Customizing Your Phone 27 User Guide for the SIP-T19(P) E2 IP Phone 28 To deactivate the phone lock via phone user interface: 1. Press Menu->Settings->Basic Settings->Phone Lock. 2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft key. 3. Press or , or the Switch soft key to select Disabled from the Lock Enable field. 4. Press the Save soft key to accept the change. Phone lock is configurable via web user interface at the path Features->Phone Lock. Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use. To adjust the ringer volume when the phone is idle: 1. Press to adjust the ringer volume. To adjust the ringer volume when the phone is ringing: 1. Press to adjust the ringer volume. You can also press to adjust the ringer volume when selecting a ring tone. For more information, refer to Ring Tones on page 29. Note If ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call: 1. Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring Tones Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish your phone from your neighbor’s. To select a ring tone for the phone via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->Ring Tones->Common. 2. Press or to select the desired ring tone. 3. (Optional.) Press to adjust the ringer volume. 4. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type. Customizing Your Phone 29 User Guide for the SIP-T19(P) E2 IP Phone 30 To select a ring tone for the account via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->Ring Tones. 2. Press or to select the desired account and then press the Enter soft key. 3. Press or to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. 4. (Optional.) Press to adjust the ringer volume. 5. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type. To upload a custom ring tone for your phone via web user interface: 1. Click on Settings->Preference. 2. In the Upload Ringtone field, click Browse to locate a ring tone (the file format must be .wav) file from your local system. 3. Click Upload to upload the file. The custom ring tone appears in the pull-down list of Ring Type. You can only delete the custom ring tone by clicking Del when selecting the desired custom ring tone in the Ring Type field. Note The priority of ring tone for an incoming call on the phone is as follows: Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding Groups) >Account ring tone >Phone ring tone. Both single custom ring tone file and total custom ring tone files must be within 100KB. Uploading custom ring tones for your phone is configurable via web user interface only. Key Tone If you enable key tone, the phone will produce a sound when you press the keypad. To configure key tone via phone user interface: 1. Press Menu->Settings->Basic Settings->Sound->Key Tone. 2. Press or , or the Switch soft key to select Enabled or Disabled from the Key Tone field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Key tone is configurable via web user interface at the path Features->Audio. Contact Management This section provides the operating instructions for managing contacts. Topics include: ● Directory ● Local Directory ● Blacklist ● Remote Phone Book Customizing Your Phone 31 User Guide for the SIP-T19(P) E2 IP Phone 32 Directory Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP. You can configure the list(s) to access for the Dir soft key. Note To configure the list(s) to access for the Dir soft key via web user interface: 1. Click on Directory->Setting. 2. In the Directory block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. Repeat the step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click . 5. To adjust the display order of enabled lists, select the desired list and then click or . The LCD screen displays the list(s) in the adjusted order. 6. Click Confirm to accept the change. Note To view the directory list(s) via phone user interface: 1. Press the Dir soft key when the phone is idle. LDAP is disabled by default. For more information, contact your system administrator. The list(s) to access for the Dir soft key is configurable via web user interface only. The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Dir soft key to enter this list directly. Note If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface. For more information on remote phone book, refer to Remote Phone Book on page 43. For more information on LDAP, contact your system administrator. Local Directory The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts and 48 groups in your phone's local directory. You can add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory. Note Local directory can be backed up on the provisioning server. For more information, contact your system administrator. Adding Groups To add a group to the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Press the AddGr soft key. 3. Enter the desired group name in the Name field. Customizing Your Phone 33 User Guide for the SIP-T19(P) E2 IP Phone 34 4. Press or , or Switch soft key to select the desired group ring tone from the Ring field. If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone. 5. Press the Add soft key to accept the change or the Back soft key to cancel. Editing Groups To edit a group in the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired group. 3. Press the Option soft key, and then select Detail. 4. Press or to scroll through the group information and then edit. 5. Press the Save soft key to accept change or the Back soft key to cancel. Deleting Groups To delete a group from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired group. 3. Press the Option soft key, and then select Delete. The LCD screen prompts the following warning: 4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all groups by pressing the Option soft key and then select Delete All. Customizing Your Phone 35 User Guide for the SIP-T19(P) E2 IP Phone 36 Adding Contacts You can add contacts to the local directory in the following ways: ● Manually ● From call history ● From a remote phone book Adding Contacts Manually To add a contact to the local directory manually: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact you want to add doesn’t belong to any group, select All Contacts and then press the Enter soft key. 3. Press the Add soft key. 4. Enter the name and the office, mobile or other numbers in the corresponding fields. 5. Press or , or the Switch soft key to select the desired ring tone from the Ring field. If Auto is selected, this contact will use the ring tone according to the priority: Group ring tone (refer to Adding Groups) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). 6. Press or , or the Switch soft key to select the desired group from the Group field. 7. Press the Add soft key to accept the change or the Back soft key to cancel. Note If the contact has existed in the directory, the LCD screen will prompt “Contact name existed!”. Adding Contacts from Call History To add a contact to the local directory from the call history: 1. Press the History soft key. 2. Press or to highlight the desired entry. 3. Press the Option soft key, and then select Add to Contact. 4. Press the OK soft key, and then edit the contact name. 5. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from Remote Phone Book To add a contact to the local directory from remote phone book: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory (refer to Directory on page 32), press Dir->Remote Phone Book to enter the remote phone book. 2. Select the desired remote group and then press the Enter soft key. 3. Press or to highlight the desired entry. 4. Press the Option soft key, and then select Add to Contact. 5. Press the Save soft key to save the contact in the local directory. If the contact has already existed in the local directory, the LCD screen will prompt “Overwrite the original contact?”. Press the OK soft key to overwrite the original contact in local directory or the Cancel soft key to cancel. For more information on remote phone book operating, refer to Remote Phone Book on page 43. Editing Contacts To edit a contact in the local directory: 1. Press the Dir soft key. Customizing Your Phone 37 User Guide for the SIP-T19(P) E2 IP Phone 38 The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or to highlight the desired contact. 4. Press the Option soft key, and then select Detail. 5. Press or to highlight the contact information and then edit. 6. Press the Save soft key to accept change or the Back soft key to cancel. Deleting Contacts To delete a contact from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or to highlight the desired contact. 4. Press the Option soft key, and then select Delete. The LCD screen prompts the following warning: 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contacts by pressing the Option soft key, and then select Delete All. Placing Calls to Contacts To place a call to a contact from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or to highlight the desired contact. 4. Do one of the following: - If only one number of the contact is stored in the local directory, press the Send soft key to dial out the number. - If multiple numbers of the contact are stored in the local directory, press the Send soft key to display a list of numbers. Press or to highlight the desired number. Press the Send soft key to dial out the number. Searching for Contacts To search for a contact in the local directory: 1. Press the Dir soft key. Customizing Your Phone 39 User Guide for the SIP-T19(P) E2 IP Phone 40 The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Press the Search soft key. 3. Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. Importing/Exporting Contact Lists You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (the file format must be .xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts “The original contact will be covered, continue?”. 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be *.csv) from your local system. 3. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5. (Optional.) Mark the On radio box in the Delete Old Contacts field. It will delete all existing contacts while importing the contact list. 6. Select the contact information you want to import into the local directory from the pull-down list of Index. Customizing Your Phone 41 User Guide for the SIP-T19(P) E2 IP Phone 42 At least one item should be selected to be imported into the local directory. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system.

Note Importing/exporting contact lists is available via web user interface only.

Blacklist The built-in phone directory can store names and phone numbers for a blacklist. You can store up to 30 contacts, add, edit, delete or search for a contact in the blacklist directory, and even call a contact from the blacklist directory. Incoming calls from blacklist directory contacts will be rejected automatically. To add a contact to the blacklist directory manually: 1. Press Menu->Directory->Blacklist. 2. Press the Add soft key. 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 4. Press the Add soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: 1. Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory (refer to Directory on page 32), press Menu->Directory->Local Directory to enter the local directory. 2. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key. 3. Press or to highlight the desired contact. 4. Press the Option soft key and then select Add to Blacklist. The LCD screen prompts the following warning: 5. Press the OK soft key to accept the change. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Editing Contacts on page 37, Deleting Contacts on page 38, Placing Calls to Contacts on page 39 and/or Searching for Contacts on page 39. Remote Phone Book You can add new contacts to the local directory, search for a contact, or simply dial a contact number from the remote phone book. You can configure your new phone to access up to 5 remote phone books. For the access URL of the remote phone book, contact your system administrator. For operating instructions on placing calls to and/or searching for contacts in the remote phone book, refer to the operating instructions of Placing Calls to Contacts on page 39 and/or Searching for Contacts on page 39. Customizing Your Phone 43 User Guide for the SIP-T19(P) E2 IP Phone 44 Configuring an Access URL To configure an access URL for a remote phone book via web user interface: 1. Click on Directory->Remote Phone Book. 2. Enter the access URL in the Remote URL field. 3. Enter the name in the Display Name field. 4. Click Confirm to accept the change. Note Accessing the Remote Phone Book To access your remote phone book via phone user interface: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory (refer to Directory on page 32), press Dir->Remote Phone Book to enter the remote phone book. 2. Press or to select the desired remote group, and then press the Enter soft key. The phone then connects to the remote phone book and proceeds to load it. The contacts in the remote phone book are displayed on the LCD screen. 3. Press the Back soft key to back to the previous screen. Note An access URL for a remote phone book is configurable via web user interface only. An access URL for a remote phone book is configurable via web user interface only. The size of a remote phone book file should be less than 750k. Incoming/Outgoing Call Lookup You can enable the phone to present the caller/callee identity stored in the remote phone book when receiving/placing a call. To configure incoming/outgoing call lookup and update time interval via web user interface: 1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup. 3. Enter the desired refresh period in the Update Time Interval(Seconds) field. The default value is 21600. 4. Click Confirm to accept the change. Call History Management The SIP-T19(P) E2 IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list. History record feature is enabled by default. If you don’t want to save the call history, you can disable the feature. Viewing History Records To view the call history: 1. Press the History soft key. The LCD screen displays all call records. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Option soft key, and then select Detail. Customizing Your Phone 45 User Guide for the SIP-T19(P) E2 IP Phone 46 The detailed information of the entry appears on the LCD screen. Placing a Call from History Records To place a call from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Send soft key. Adding a Contact to the Local Directory/Blacklist To add a contact to the local directory (or blacklist directory) from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Option soft key, and then select Add to Contact (or Add to Blacklist). 5. Enter the desired values in the corresponding fields. 6. Press the Save soft key. For more information on local directory and/or blacklist, refer to Local Directory on page 33 and/or Blacklist on page 42. Deleting History Records To delete an entry from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press or to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list: 1. Press the History soft key. 2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls and Forwarded Calls. 3. Press the Option soft key, and then select Delete All. 4. Press the OK soft key. The LCD screen prompts "Delete all the call records?". 5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. Disabling History Record To disable history record via phone user interface: 1. Press Menu->Features->History Setting. 2. Press or , or the Switch soft key to select Disabled from the History Record field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Search Source List in Dialing You can search for a contact from the desired lists when the phone is on the dialing screen. The lists can be Local Directory, History, Remote Phone Book and LDAP. Note LDAP is disabled by default. For more information, contact your system administrator. To configure search source list in dialing via web user interface: 1. Click on Directory->Setting. 2. In the Search Source List In Dialing block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. Repeat the step 2 to add more lists to the Enabled column. 4. To remove a list from the Enabled column, select the desired list and then click . Customizing Your Phone 47 User Guide for the SIP-T19(P) E2 IP Phone 48 5. To adjust the display order of search results, select the desired list and then click or . The LCD screen will display search results in the adjusted order. 6. Click Confirm to accept the change.

Note To search for a contact in the enabled search source lists: Search source list in dialing is configurable via web user interface only.

  1. Pick up the handset or press the Speakerphone key. 2. Enter a few continuous characters of the entry’s name or continuous numbers of the entry’s phone number (office, mobile or other number) using the keypad. The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen. You can press or to scroll to the desired entry, and then place a call to the entry. System Customizations Logo Customization You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: 1. Click on Features->General Information. 2. Select Custom logo from the pull-down list of Use Logo. 3. Click Browse to locate the logo file from your local system. 4. Click Upload to upload the file. Note Headset Use If you want to use a headset, physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 11. Note Customizing Your Phone Delete item will appear after you upload a custom logo, you can click Delete to delete the custom logo. The logo file format must be *.dob, contact your system administrator for more information. A custom logo can be uploaded via web user interface only. To use headset, make sure the headset mode is enabled. Contact your system administrator for more information. 49 User Guide for the SIP-T19(P) E2 IP Phone 50 Headset Mode Activation/Deactivation To activate the headset mode: 1. Press on the phone. The headset icon appears on the idle screen. Press the Answer soft key to answer an incoming call. The call will be connected to your headset automatically. Enter the desired number and then press the Send soft key, the phone will then place a call using the headset automatically. For more information on using the headset to place a call, refer to Placing Calls on page 65. To deactivate the headset mode: 1. Press again on the phone. The headset icon disappears from the idle screen. Headset Prior You can use headset in priority when headset prior feature is enabled. This feature is especially useful for permanent or full-time headset users. To enable headset prior via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior feature, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press to activate the headset mode. Note Dual Headset You can use two headsets when enabling dual headset. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone connects to a call, the headset connected to the headset jack will have full-duplex capabilities, while the one connected to the handset jack will only be able to listen. To enable dual headset via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Dual Headset. 3. Click Confirm to accept the change. Note Programable Keys You can customize the soft keys, navigation keys and function keys. The SIP-T19(P) E2 IP phone If headset prior is enabled, the headset mode will not be deactivated until you press the Headset key again. If headset prior is disabled, the headset mode can be deactivated by pressing the Speakerphone key or the Headset key. Headset prior is configurable via web user interface only. Dual headset is configurable via web user interface only. Customizing Your Phone 51 User Guide for the SIP-T19(P) E2 IP Phone 52 supports 11 programable keys. To customize soft keys via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Softkey Label. 2. Select the desired soft key, and then press the Enter soft key. 3. Select the desired key type from the Type field. 4. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 5. (Optional.) Enter the corresponding value in the Value field. 6. Press the Save soft key to accept the change or the Back soft key to cancel. To customize the programable keys via web user interface: 1. Click on Dsskey->Programable Key. 2. Customize specific features for these keys. 3. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing SoftKey (1-4). 4. Click Confirm to accept the change. You can click Reset To Default to reset custom settings to defaults.

Note Navigation keys and function keys are configurable via web user interface only. The Mute key cannot be customized when keep mute feature is enabled. For more information, contact your system administrator.

Customizing Your Phone Common used programable key features are explained in the following subchapters in detail: ● Speed Dial ● Direct Pickup ● Group Pickup ● Prefix ● Local Directory ● Local Group ● XML Directory ● XML Group ● XML Browser ● LDAP ● SMS ● New SMS ● Zero Touch ● Phone Lock ● Directory For the features not listed above, refer to Basic Call Features on page 65 and Advanced Phone Features on page 99. For more information, contact your system administrator. Speed Dial You can use this key feature to speed up dialing numbers frequently used or hard to remember. Dependencies: Type (SpeedDial) Value (the number you want to dial out) Label (key label displayed on the LCD screen) Usage: Press the Speed Dial key to dial out the number specified in the Value field. Direct Pickup You can use this key feature to answer someone else’s incoming call on the phone. Dependencies: Type (Direct Pickup) Value (the directed call pickup code followed by the specific phone number) Label (key label displayed on the LCD screen) Usage: Press the Direct Pickup key on your phone when the target phone number receives an incoming call. The call is then answered on your phone. Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. 53 User Guide for the SIP-T19(P) E2 IP Phone 54 Dependencies: Type (Group Pickup) Value (the group call pickup code) Label (key label displayed on the LCD screen) Usage: Press the Group Pickup key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. Prefix You can use this key feature to add a specified prefix number before the dialed number. You can only configure the SoftKey (1-4) as a Prefix key. Dependencies: Type (Prefix) Value (the prefix number) Label (key label displayed on the LCD screen) Usage: Press the Prefix key when the phone is idle, then the phone will enter into the dialing screen and display the prefix number which you specified in the Value field. You can enter remaining digits and then dial out. Local Directory You can use this key feature to access the local directory quickly. For more information, refer to Local Directory on page 33. Dependencies: Type (Local Directory) Label (key label displayed on the LCD screen) Usage: Press the Local Directory key to access the local directory quickly. Local Group You can use this key feature to access the group in the local directory quickly. For more information, refer to Local Directory on page 33. Dependencies: Type (Local Group) Line (the contact group you want to access) Label (key label displayed on the LCD screen) Usage: Press the Local Group key to access the contact group specified in the Line field. XML Directory You can use this key feature to access the corporate directory quickly. For more information, refer to Remote Phone Book on page 43. Dependencies: Type (XML Directory) Label (key label displayed on the LCD screen) Usage: Press the XML Directory key to access the corporate directory quickly. XML Group You can use this key feature to access the remote group in your remote phone book quickly.

Customizing Your Phone You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 43. Dependencies: Type (XML Group) Line (the remote group you want to access if the remote phone book is configured) Label (key label displayed on the LCD screen) Usage: Press the XML Group key to access the remote group specified in the Line field. XML Browser You can use this key feature to access an XML browser quickly. The XML browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. Dependencies: Type (XML Browser) Value (the access URL for xml browser) Label (key label displayed on the LCD screen) Usage: Press the XML Browser key to access the XML browser specified in the Value field. LDAP You can use this key feature to quickly access a LDAP search screen. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: 1. Press the LDAP key to access the LDAP search screen. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. Note LDAP is disabled by default. For more information, contact your system administrator.

SMS You can use this key feature to quick access text message. For more information, refer to Short Message Service (SMS) on page 120. Dependencies: Type (SMS) Label (key label displayed on the LCD screen) Usage: Press the SMS key when the phone is idle to access the text message. 55 User Guide for the SIP-T19(P) E2 IP Phone 56 New SMS You can use this key feature to quick access the new text message. For more information, refer to Short Message Service (SMS) on page 120. Dependencies: Type (New SMS) Label (key label displayed on the LCD screen) Usage: Press the New SMS key when the phone is idle to access the New Message screen. You can enter the text message and then send it. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Zero Touch) Label (key label displayed on the LCD screen) Usage: 1. Press the Zero Touch key to access the zero touch screen. 2. Press the OK soft key in a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. Phone Lock You can use this key feature to immediately lock your phone instead of long pressing . For more information, refer to Phone Lock on page 25. Dependencies: Type (Key Event) Key Type (Phone Lock) Label (key label displayed on the LCD screen) Usage: When the phone lock feature is enabled, press the Phone Lock key to immediately lock your phone instead of long pressing . Directory You can use this key feature to easily access frequently used lists. For more information, refer to Directory on page 32. Dependencies: Type (Directory) Label (key label displayed on the LCD screen) Usage: Press the Directory key to immediately access frequently used lists. Account Registration You can only register one account on the SIP-T19(P) E2 IP phone. To register an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. 2. Press the Enter soft key. 3. Press or , or the Switch soft key to select Enabled from the Activation field. 4. Enter the desired value in Label, Display Name, Register Name, User Name, Password and SIP Server1/2 field respectively. Contact your system administrator for more information. 5. If you use the outbound proxy servers, do the following: 1) Press or , or the Switch soft key to select Enabled from the Outbound Status field. 2) Enter the desired value in the Outbound Proxy1/2 and Fallback Interval field respectively. Contact your system administrator for more information. 6. Press the Save soft key to accept the change or the Back soft key to cancel. To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. 2. Press or , or the Switch soft key to select Disabled from the Activation field. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Account registration is configurable via web user interface at the path Account->Register. Dial Plan Dial plan is a string of characters that governs the way your SIP-T19(P) E2 IP phone processes the inputs received from your phone keypad. The SIP-T19(P) E2 IP phone supports the following dial plan features: ● Replace Rule ● Dial Now ● Area Code ● Block Out Customizing Your Phone 57 User Guide for the SIP-T19(P) E2 IP Phone 58 The basic expression syntax you need to know: . The dot "." can be used as a placeholder or multiple placeholders for any character. Example: "12." would match "123", "1234", "12345", "12abc", etc. x An "x" can be used as a placeholder for any character. Example: "12x" would match "121", "122", "123", "12a", etc. - Numeric ranges are allowed within the brackets: Digit “-” Digit. Example: “[5-7]” would match the number”5”, ”6”or ”7”. [] The square brackets "[]" can be used as a placeholder for a single character which matches any of a set of characters. Example: "91[5-7]1234" would match "9151234", "9161234", "9171234". () The parentheses "( )" can be used to group together patterns, for instance, to logically combine two or more patterns. Example: "([1-9])([2-7])3" would match "923", "153", "773", etc. $ The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example: A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2". When you dial out "0012354599" on your phone, the IP phone will replace the number with "90012354599". “$1” means 3 digits in the first parenthesis, that is, “235”. “$2” means 2 digits in the second parenthesis, that is, “99”. Note The IP phone supports a new dial plan mechanism – digit map. Digit maps are defined by a single string or a list of strings. If a number you dial matches any string of a digit map, the call is automatically placed. Note that if digit map feature is enabled, the old dial plan rules (described in this chapter) will be ignored. For more information, contact your system administrator. Replace Rule You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as “Prefix: 1” and “Replace: 1234”. When trying to dial out the number “1234”, you just need to enter “1” on the phone and then press the Send soft key. To add a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Enter the string (e.g., 1) in the Prefix field. 3. Enter the string (e.g., 1234) in the Replace field. 4. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234” instead. To edit a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select the desired replace rule by checking the check box. 3. Edit the values in the Prefix and Replace fields. 4. Click Edit to accept the change. To delete one or more replace rules via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select one or more replace rules by checking the check box(es). 3. Click Del to delete the replace rule(s). Note Dial Now You can configure one or more dial now rules (up to 100) on your phone. When the dialed number matches the dial now string, the number will be dialed out automatically. For example, a dial now rule is configured as "1xx", any entered three-digit string beginning with 1 will then be dialed out automatically on the phone. To add a dial now rule via web user interface: 1. Click on Settings->Dial Plan->Dial Now. Replace rule is configurable via web user interface only. Customizing Your Phone 59 User Guide for the SIP-T19(P) E2 IP Phone 60 2. Enter the desired value (e.g., 1xx) in the Rule field. 3. Click Add to add the dial now rule. When you enter the number “123” using the keypad, the phone will dial out “123” automatically without pressing any key.

Note Time Out for Dial Now Rule You can also edit or delete the dial now rule, refer to Replace Rule on page 58 for more information.

You can configure the delay time for dial now rules. That is, you can configure your phone to automatically dial out the phone number which matches a dial now rule, after the designated delay time. To configure the time out for dial now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time between 0 and 14 (seconds) in the Time Out for Dial Now Rule field. Dial now rule is configurable via web user interface only. The default value is “1”. 3. Click Confirm to accept the change. Note Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary when dialing a phone number outside the code area. For example, an area code is configured as "Code: 0592, Min Length: 1, Max Length: 15". When you dial out the number "56789" (the length of the number is between 1 and 15), the phone will add the area code and dial out the number "059256789". You can only configure one area code rule on your phone. To configure the area code via web user interface: 1. Click on Settings->Dial Plan->Area Code. 2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. Time out for dial now rule is configurable via web user interface only. Customizing Your Phone 61 User Guide for the SIP-T19(P) E2 IP Phone 62 3. Click Confirm to accept the change.

Note The default value of minimum and maximum length is 1 and 15 respectively.

Block Out You can block some specific numbers (up to 10) from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number". To add a block out number via web user interface: 1. Click on Settings->Dial Plan->Block Out. 2. Enter the desired value in the BlockOut NumberX field. 3. Click Confirm to add the block out number.

Note Block out number is configurable via web user interface only.

Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services. Area code is configurable via web user interface only. You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation. You can dial these numbers when the phone is locked. For more information on phone lock, refer to Phone Lock on page 25. Note To specify emergency numbers via web user interface: 1. Click on Features->Phone Lock. 2. Enter the emergency number in the Emergency field. For multiple emergency numbers, enter a comma between every two emergency numbers. The default emergency numbers are 112, 911 and 110. 3. Click Confirm to accept the change. Note Live Dialpad You can enable live dialpad feature on the SIP-T19(P) E2 IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time. To enable live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3. Enter the desired delay time in the Inter Digit Time(1~14s) field. Customizing Your Phone Contact your local phone service provider for available emergency numbers in your area. The IP phone also supports the emergency dialplan, which allows users to make emergency calls if the phone is locked or unregistered. For more information, contact your system administrator. Emergency number is configurable via web user interface only. 63 User Guide for the SIP-T19(P) E2 IP Phone 64 The default delay time is 4 seconds. 4. Click Confirm to accept the change.

Note Live dialpad is configurable via web user interface only.

Hotline You can dial a hotline number immediately upon lifting the handset or pressing the Speakerphone key. You can also configure a delay, and then the phone will dial out the hotline number automatically after the designated period of time. To configure the hot line number via phone user interface: 1. Press Menu->Features->Hot Line. 2. Enter the desired number in the Hotline Number field. 3. Enter the delay time in the Hotline Delay field. The valid values range from 0 to 10 (seconds) and the default value is “4”. 4. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information. Basic Call Features Basic Call Features The SIP-T19(P) E2 IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T19(P) E2 IP phone. Topics include: ● Placing Calls ● Answering Calls ● Ending Calls ● Redialing Numbers ● Recent Call In Dialing ● Auto Answer ● Auto Redial ● Call Completion ● ReCall ● Call Mute ● Call Hold/Resume ● Do Not Disturb (DND) ● Call Forward ● Call Transfer ● Call Waiting ● Conference ● Call Park/Retrieve ● Call Pickup ● Anonymous Call ● Anonymous Call Rejection If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in one of three ways using your SIP-T19(P) E2 IP phone: ● Using the handset 65 User Guide for the SIP-T19(P) E2 IP Phone 66 ● Using the speakerphone ● Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 31 and Call History Management on page 45. During a call, you can alternate between Speakerphone, Headset and Handset modes by pressing the Speakerphone key, the Headset key, or by picking up the handset. The call duration of the active call and far-site’s information (name or phone number) are visible on the LCD screen. In the figure below, the call to “Tom” (the phone number: 1002) has lasted 34 seconds. To place a call using the handset: 1. Pick up the handset. 2. Enter the desired number using the keypad. 3. Press , , or the Send soft key. The # key is configured as a send key by default. You can also set the * key as the send key, or set neither. For more information, refer to Key As Send on page 25.

Note You can also dial using the SIP URI or IP address. To obtain the IP address of a phone, press the key when the phone is idle. The maximum SIP URI or IP address length is 32 characters. For example, SIP URI: 2210@sip.com, IP: 192.168.1.15 (1921681*15). Your phone may not support direct IP dialing. Contact your system administrator for more information.

To place a call using the hands-free (speakerphone) mode: Do one of the following: - With the handset on-hook, press to obtain a dial tone. Enter the desired number using the keypad. Press , , or the Send soft key. - With the handset on-hook, enter the desired number using the keypad. Press , , , or the Send soft key. To place a call using the headset: 1. With the optional headset connected, press to activate the headset mode. 2. Enter the desired number using the keypad. 3. Press , , or the Send soft key. Note To permanently use the headset mode, refer to Headset Prior on page 50. The SIP-T19(P) E2 IP phone can handle multiple calls at a time. However, only one active call (the call that has audio associated with it) can be in progress at any time, other calls are placed on hold. The SIP-T19(P) E2 IP phone can handle a maximum of 2 calls at one time. To place multiple calls: You can have more than one call on your SIP-T19(P) E2 IP phone. To place a new call during an active call: 1. Press the Hold soft key to place the original call on hold. 2. Press the NewCall soft key. 3. Enter the desired number using the keypad. 4. Press , , or the Send soft key. You can press or to switch between the calls, and then press the Resume soft key to retrieve the desired call. Note If you want to place more than 2 calls at one time, the IP phone LCD screen will prompt “Sorry, you can only make two calls!”. Answering Calls When you are not in another call, you can answer a call in one of three ways: ● Using the handset ● Using the speakerphone ● Using the headset Note You can reject incoming calls by pressing the Reject soft key. You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 76. You can forward incoming calls to someone else by pressing the FWD soft key. For more information, refer to Call Forward on page 78. Answering When Not in Another Call Call duration and destination will always appear on the LCD screen for the active call. Basic Call Features 67 User Guide for the SIP-T19(P) E2 IP Phone 68 To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free (speakerphone) mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, press the Answer soft key. To answer a call using the headset: Do one of the following: - Press . - With the headset mode activated, press the Answer soft key. Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: - Press the Answer soft key. The incoming call is answered and the original call is placed on hold. - Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. Ending Calls To end a call: Do one of the following: - If you are using the handset, press the EndCall soft key or hang up the handset. - If you are using the headset, press the EndCall soft key. - If you are using the speakerphone, press or the EndCall soft key. Redialing Numbers To redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: 1. Press when the phone is idle.


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